Home and Community-Base Services Intelligence Engine Powered by Patient Voice
A turnkey data platform purpose-built to collect, analyze, and drive actionable member-generated insights at scale. Transform patient feedback into measurable business indicators and quality improvements
Patient-Generated Data That Powers HCBS Success
Our platform fills critical data gaps and delivers actionable intelligence across three key dimensions
Fill the Critical Data Gap on Provider Quality
Gather standardized data to inform valuable metrics, analytics & benchmarking
Capture rich qualitative experience data at scale
Map service quality metrics to specific providers for actionable intelligence
Advance Whole-Person Consumer-Centric Care
Understand patient-specific factors critical to HCBS intervention success
Analyze patient sentiment and satisfaction at scale
Monitor non-medical factors like daily functioning & healthy days
Deliver Timely Insights & Analytics
Leverage robust and timely data for service quality trending
Actionable intelligence to predict outcomes and close care gaps
Near real-time insights allowing organizations to learn and adapt quickly
Comprehensive Tools to Transform Patient Voice into Strategic Insights
Network Quality Benchmarks
Compare performance across providers in your networks with standardized metrics and peer comparisons.
Qualitative Text Analysis
AI identifies drivers of satisfaction, trust, and adherence from member narratives in their own words.
Closed-Loop Integrity Scores
Verified outcomes and member-reported confirmations that services were received as appropriate.
Quantitative Scoring
Near real-time visualization of quality shifts and Net Promoter Score trends with customized metrics that matter to you.
Proven Results From the Field
UP TO
Exceptionally high engagement from diverse, hard-to-reach populations—well above typical 10-15% rates for Medicaid surveys.
Majority of respondents provide open-ended comments in their own words, revealing specific likes, dislikes, and priorities beyond numeric ratings.
Mobile-friendly surveys in multiple languages meet patients where they are, ensuring inclusive data collection.
One of the largest patient-experience datasets in California's 1115 waiver community care space, enabling pioneering findings. Preliminary analysis suggests improved adherence to care plans and self-reported healthy days among patients linked to higher-rated providers.
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